Privacy Policy

1. Information We Collect

1. Personal Identification Details: Your name, email address, phone number, and postal/billing address.
2. Payment Information: Credit/debit card or other payment details (processed securely by authorized providers; we do not store sensitive financial data).
3. Order & Service Data: Purchase history, delivery details, enquiries, and customer service interactions.
4. Technical Data: IP address, browser type, device information, cookies, and browsing activity on our Website.
5. Optional Information: Demographic details such as age or preferences, provided voluntarily.
6. Sensitive information will never be collected without your explicit consent.

2. How We Use Your Information

1. Process and deliver your orders.
2. Provide customer service and respond to enquiries.
3. Send important order updates or service-related communication.
4. Share with trusted third-party partners (payment processors, courier services, hosting providers) strictly for order fulfillment.
5. Improve our Website, services, and customer experience.
6. Comply with legal and regulatory requirements.
7. Refunds for cancellations will be processed within 5–7 working days to the original payment method.

3. Marketing & Communication

1. With your consent, we may contact you with offers, product updates, and promotions.
2. You may opt out of marketing emails, SMS, or calls at any time by contacting info@luciouscake.com.
3. If you choose to receive third-party offers during checkout, you must follow their opt-out process to stop further communication.
4. We will not share your personal data with third parties for marketing purposes without your consent.

4. Aggregate Information

1. We may share anonymized, aggregate Website usage statistics with third parties to improve services.
2. This data will never personally identify you.

5. Cookies

1. Our Website uses cookies and similar technologies to:
   • Enhance your browsing experience
   • Remember login details and shopping preferences
   • Analyze Website traffic and performance
   • Personalize product recommendations
2. You can manage or disable cookies in your browser settings. However, disabling cookies may limit some Website functionality.

6. Security

1. We use appropriate technical and organizational measures, including encryption, firewalls, and secure hosting, to protect your information against unauthorized access, misuse, loss, or destruction.
2. No method of internet transmission is fully secure. While we take every precaution, we cannot guarantee 100 percent security of your data.

7. Your Rights

1. Request a copy of the personal data we hold about you.
2. Ask us to correct or update inaccurate or incomplete data.
3. Request deletion of your personal data, where legally permitted.
4. Request that we limit the processing of your personal data in certain circumstances.
5. Opt out of receiving marketing communications at any time.
6. Request transfer of your data to another service provider in a structured, electronic format (where applicable).
7. A nominal administrative fee of Rs. 200 may apply if you request a full copy of your personal data.

8. Data Retention

1. We retain your personal information only for as long as necessary to:
   • Process and fulfill your orders
   • Provide ongoing services
   • Meet legal, tax, and regulatory requirements
2. Once no longer needed, your data will be securely deleted or anonymized.

9. International Data Transfers

1. In certain cases, your personal information may be transferred outside India (for example, when using secure cloud hosting or payment processors).
2. We ensure that such transfers comply with applicable legal protections and that your data remains secure.

10. Changes to This Policy

1. We may update this Privacy Policy from time to time.
2. Any significant changes will be communicated by posting an updated version on this Website.
3. Continued use of our services after updates constitutes your acceptance of the revised Policy.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us at: